Privacy Policy

Information you provide

Appointment bookings include your name, email address, phone number, session type, preferred date and time, and any message you choose to provide. Volunteer enquiries include contact details and information about your background and interests. Reviews include the name and feedback you submit.

Please provide only the information needed for your enquiry. Avoid including detailed medical histories, identity documents, or private information about other people in general website forms.

How information is used

Information supplied for appointments and enquiries is used to arrange sessions, respond to you, manage appointment changes, and operate the related website features. Where email notifications are enabled, booking information is used to send appointment communications.

Reviews and public content

Reviews are submitted for moderation before publication. A published review may display your submitted name and feedback publicly. Do not include information you wish to keep private in a review. Contact us if you want to request a correction or removal.

Cookies and information on your device

The website uses a sign-in cookie for administrator sessions. The appointment tracker saves recent appointment IDs in your browser’s local storage for convenience. Those IDs may remain on a shared device until browser site data is cleared. Keep your appointment ID private because it can be used to retrieve appointment details.

Service providers and external links

Website hosting, database, and email services process information needed to operate the site and deliver communications. Links to maps, social media, online meetings, and payment apps lead to other services with their own privacy terms. Payments made through a payment app are handled by that provider; do not send payment passwords or PINs through this website.

Privacy and clinical confidentiality

Website enquiries are separate from clinical records and therapy consent. Ask your therapist to explain how session records are handled and any limits to confidentiality before beginning care. Avoid using ordinary website messages for urgent or highly sensitive communication.

Your questions and requests

You can contact us to ask about information you have submitted, request a correction or deletion, or raise a privacy concern. We may need to confirm your identity before discussing records. Some records may need to be retained to meet applicable obligations; contact us to discuss your particular request and the information concerned.

Email kripacounsellingtherapycenter@gmail.com or use the details on our contact page. Please do not attach sensitive records to an initial privacy enquiry.

Updates to this policy

We may update this page when website features or information practices change. Please review it when using a new feature or submitting information.